Frequently Asked Questions

If the answer to your question cannot be found below please feel free to contact us.

  1. How do I contact Bennetts Water Gardens?
  2. Will I receive confirmation of my order?
  3. How will my plants be delivered?
  4. How much are your Postage & Packing charges?
  5. Do the prices listed include VAT?
  6. Will you pass my details to other companies?
  7. I live outside the UK, can I order from this site?

  1. How do I contact Bennetts Water Gardens?

    Please note we do not take orders over the phone, please use this website or send your order to the address below.
    Tel: 01305 785150 (enquiries only)
    Post: Bennetts Water Gardens, Chickerell, Weymouth, Dorset DT3 4AF
    Email: click here

  2. Will I receive confirmation of my order?

    All orders are acknowledged by email upon placing your order. A further email will be sent confirming your order within 10 days.

  3. How will my plants be delivered?

    Plants do not come with pots, a range of these are available in our aquatic containers section. All plants are sent "bareroot", washed of any soil, bagged and then boxed for delivery.

    Either Royal Mail or a Courier Service are used for delivering orders depending upon their weight. Some orders may require a signature on delivery.

  4. Postage & Packing charges

    Our delivery charges to the UK and EU can be found here.

  5. Do the prices listed include VAT?

    We are not registered for VAT so there is no tax added on the items we sell through this website.

  6. Will you pass my details to other companies?

    Your personal details are used only for processing your order. We may email you occasionally regarding special offers and new products, normally a few times a year. If you do not want to receive this, just select 'no' for opt-in when you place your order or contact us.

  7. I live outside the UK, can I order from this site?

    Yes, we deliver to the following European countries; REPUBLIC OF IRELAND, BELGIUM, CZECH REPUBLIC, DENMARK, FRANCE, GERMANY, ITALY, LIECHTENSTEIN, LUXEMBOURG, NETHERLANDS, SLOVAKIA and SPAIN.



Price & availability of goods on this site may differ to those in our plant nursery & shop.

View our Frequently Asked Questions page for more information on our service.

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